Reflection:

1. What is the purpose of the project you created and how do you think the piece achieves its purpose?

The purpose of this letter is to respond to a student’s concerns about using Google Sites and to offer some helpful solutions from our department. Planning to provide a beginner tutorial, a checklist, workshops, and drop-in help sessions. The letter explains the issue and summarizes the game plan, which includes a short screen-recorded tutorial, a downloadable checklist, recorded workshops, and scheduled drop-in times. It’s important to clarify that while they can provide resources, they aren’t able to offer personalized site designs or make changes to Google's platform. The structure of the letter, including the introduction, background info, action plan, limitations, and a closing, keeps everything clear and focused, really hitting the mark for its purpose.

2. Who is the audience? How did this impact your prose (word choice) and style? In other words, why are the choices you made the best choice for your audience AND purpose?

The letter is aimed at undergraduates looking for help. I chose a friendly, professional tone that suits an administrative message. To make it more approachable for students, I used simple language and avoided complex terms, while sticking to clear, time-bound solutions like the tutorial schedule and workshop details. These choices make the letter inviting while maintaining the professional vibe. Plus, it includes contact information and an offer for one-on-one assistance, which is great for any students who might need extra help.

3. What else would you like your instructor to know when evaluating this project?

This letter is designed to be helpful and realistic from an administrative standpoint. We’re providing resources rather than personalized services, following formal business letter guidelines, and including our department’s contact info and a signature. There are a couple of minor editorial points worth noting: make sure the recipient's name is spelled correctly as "Jordon," and double-check if the "early November" timeline is specific enough for accountability. I crafted the letter with a solid understanding of the audience and what the department can realistically offer, all while focusing on delivering practical support.